Telehealth has become a convenient, accessible way to get medical care without leaving your home or office. If you haven’t tried it yet, understanding what telehealth can and can’t do will help you use it effectively.
Most health plans now include telehealth as a covered benefit. Visits are typically conducted via video call, phone call, or even secure messaging, depending on the provider. Many telehealth services are available evenings and weekends, and wait times are often shorter than for an in-person visit.
Telehealth is well-suited for many common, non-emergency health concerns. These include cold and flu symptoms, allergies, minor skin issues like rashes or acne, urinary tract infections, sinus infections, mental health counseling and therapy, medication management and prescription refills, and follow-up appointments for chronic conditions.
There are situations where an in-person visit is still the better choice. Anything requiring a physical exam, lab work, or imaging (like a suspicious mole, chest pain, or a potential broken bone) should be seen in person. Telehealth providers will let you know if they think you need to be seen in a clinic or emergency room.
To make the most of a telehealth visit, prepare just as you would for an in-person appointment. Have a list of symptoms, relevant medical history, and current medications handy. Find a quiet, well-lit, private space for the call.
Check your plan’s details to understand costs. Many plans cover telehealth at the same rate as office visits, and some even offer reduced copays for virtual care.
Telehealth isn’t a replacement for all medical care, but it’s an excellent tool for getting timely attention for many common issues, and it’s a benefit that’s well worth using.